Support

One inbox, real people, no ticket numbers. We usually reply within a day, and within three working days at the latest.

How do I delete my account?

In the app: Profile → Delete account. Your profile disappears right away — you’re gone from the feed, from your matches and from chats. Everything else is erased within 30 days: photos, selfie, messages, voice messages, push tokens and analytics records.

Changed your mind before those 30 days are up? The data is still with us. There’s no “restore” button in the app yet — write to us and we’ll bring the account back once we’ve confirmed it’s you (how we do that is right below).

Two things outlive the erasure, and we’d rather say so than surprise you: reports (yours and about you) and records of moderation decisions. The link to your account is removed from them, and so is everything written inside — the text of the report, the moderator’s notes and the copy of the messages attached to it — so what’s left is a de-identified trace. That’s how someone banned for harassment can’t wipe their history by signing up again. Details are in the Privacy Policy.

How do you check it’s really me?

Deleting, restoring or exporting an account by email needs proof, because “delete this account” and “bring this account back” look identical no matter who sends them. The address you write from proves nothing — we never asked you for an email, so there’s nothing on file to compare it with. What we check instead is the thing you sign in with:

• Signed in with a phone number. We text a one-time code to the number on the account; you quote that code back in your reply. Only the person holding that SIM can read it — that’s the proof.
• Signed in with Apple. We deliberately never receive your email address from Apple, so a letter has nothing to be matched against. Do it in the app instead: Profile → Delete account works without us. Restoring such an account by email is something we can’t verify today, and we’d rather say so than guess — the restore button in the app is what fixes it.

Whatever we can’t confirm, we don’t do. An unverified request is exactly what an account takeover looks like.

How do I get a copy of my data?

Ask us. There’s no one-tap export yet, so we collect it by hand and send it within 30 days. If we’re going to be late, we’ll tell you why and give you a new date instead of going quiet.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. Open Settings → Apple ID → Subscriptions on your iPhone to change or cancel. Deleting the app does not cancel a subscription. To restore an active purchase on a new device, use Restore purchases on the Premium screen. Refunds are handled by Apple at reportaproblem.apple.com.

How do I report someone or block them?

Open their profile or your chat and tap “…” → Report or Block. Blocking immediately hides you from each other and closes the conversation. A report goes to a person on our team, and we act on it within 24 hours. The reported person is never told who reported them.

When you report a conversation, the app attaches its last 30 messages — both sides — so the report can actually be looked into. While reviewing, a moderator can also open photos and voice messages sent in that conversation. That’s the only place this is ever visible.

What is profile verification?

A selfie in a requested pose, checked by a moderator against your profile photos. It’s required from everyone: a profile isn’t published until a person has compared them — which is why every profile you see carries the blue seal. The selfie itself is never shown to other users.

I’m not receiving the SMS sign-in code

Check that your phone number is correct and can receive international SMS, wait a minute, then request a new code. Still stuck? Email us — we’ll help.

How do notifications work?

Everything lives in Profile → Notifications: new matches, messages, likes, and discreet mode if you’d rather not see names on your lock screen. Message notifications never contain the message text. “News and offers” is a separate switch and it’s off until you turn it on — that switch is the consent, and today we don’t send those at all. Two things arrive regardless: the result of your profile review and important account news.

Who can see when I was last online?

Only people you’ve matched with, and only roughly — “online” or “here recently”, never an exact time. It’s on by default; turn it off in Profile → Visibility. It works both ways: hide your status and you stop seeing everyone else’s. The same switch also turns off “typing…”.

I need a break, but don’t want to delete everything

Profile → Visibility → Pause my profile. Your profile leaves the feed and “liked you” lists, your matches and conversations keep working exactly as before, and you come back whenever you want. It goes both ways, so we say it here too: while you’re paused you don’t browse people or send likes either — turning it back on takes one tap.

Something feels unsafe

If anyone asks you for money, pressures you, or seems fake — report them right away. In an emergency, always contact your local emergency services first.

Legal: Privacy Policy · Terms of Use