Support

We usually reply within 1–2 business days.

How do I delete my account?

In the app: Profile → Delete account. This permanently erases your profile, photos, messages, and matches — there is no undo. If you can’t access the app, email us from any address and we will verify ownership and delete the account for you.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. Open Settings → Apple ID → Subscriptions on your iPhone to change or cancel. Deleting the app does not cancel a subscription. To restore an active purchase on a new device, use Restore purchases on the Premium screen. Refunds are handled by Apple at reportaproblem.apple.com.

How do I report someone or block them?

Open their profile or your chat and tap “…” → Report or Block. Blocking immediately hides you from each other and closes the conversation. Reports go to our moderation team; the reported person is not told who reported them.

What is profile verification?

A selfie in a requested pose, checked by our moderators against your profile photos. Verified profiles get a blue seal. The selfie is never shown to other users.

I’m not receiving the SMS sign-in code

Check that your phone number is correct and can receive international SMS, wait a minute, then request a new code. Still stuck? Email us — we’ll help.

How do notifications work?

You control push notifications in Profile → Notifications (new matches, messages) and can hide sender names with discreet mode. Message notifications never show the message text.

Something feels unsafe

If anyone asks you for money, pressures you, or seems fake — report them right away. In an emergency, always contact your local emergency services first.

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